Refund Policy

At Style_With_Me, we want you to feel confident and happy with every purchase. We take care in selecting our fashion collections and aim to provide a pleasant shopping experience from placing your order to receiving your favourite outfit.

This Refund and Return Policy explains the conditions under which customers may request a return, exchange, replacement or refund for eligible purchases made through our website.

Please read the guidelines carefully before placing an order. Return eligibility, applicable time limits and refund arrangements will be governed by the terms specified in this policy and applicable law.

Products may be eligible for return or exchange when they meet the return conditions applicable to the product and the order.

General Return Conditions

Unless a different product-specific condition is communicated at the time of purchase, the following are proposed return requirements:

• The request must be submitted within [Insert Return Window, e.g. 7 days] of delivery.
• The product should be unused, unworn and unwashed.
• Original product tags, labels and packaging should be retained.
• The product should be returned with all original accessories, where applicable.
• Proof of purchase, such as an order number or order confirmation, should be provided.
• The return request must be approved or acknowledged through our customer-support process before sending the product back, where required.

Return eligibility may vary depending on the product, promotional offer or other conditions displayed on the product page at the time of purchase.

Certain products may be excluded from return or exchange because of their nature, hygiene considerations or specific product conditions.

Please specify your actual non-returnable product categories here. For example, your store may choose to exclude the following categories, subject to applicable law:

• Products specifically marked as non-returnable.
• Personalised, customised or made-to-order products.
• Innerwear or other hygiene-sensitive products, where applicable.
• Products purchased under clearly stated final-sale conditions.
• Items that do not meet the applicable return conditions.

Replace this example list with the actual product exclusions used by Style_With_Me. Any exclusion will be subject to applicable consumer protection requirements and will not remove rights that cannot legally be excluded.

We understand how disappointing it can be to receive a product that is damaged, defective or different from what you ordered.

If you receive an incorrect, damaged or defective product, please contact our customer-support team as soon as reasonably possible after delivery.

What You Should Provide

• Your order number and registered contact details.
• Clear photographs or videos showing the issue.
• Photographs of the product packaging, where relevant.
• A short description explaining the problem.

After reviewing your request, our team will explain the available resolution, which may include a replacement, exchange or refund as appropriate.

Please do not discard the product packaging until the concern has been reviewed, where practical.

To request a return or exchange, please follow the process below:

Please use the return address and shipping instructions provided by our support team for your particular request.

Once a returned product reaches us, it may be inspected to verify its condition and whether it meets the applicable return requirements.

We may review the product's condition, original tags, packaging, accessories and the information supplied with the return request.

After the inspection, our team will communicate whether the request qualifies for the applicable return, exchange, replacement or refund process.

If additional information is required, we may contact you using the details provided with your order.

If a refund is approved, the refund will generally be initiated through the original payment method wherever supported by the payment provider and applicable transaction rules.

Refund Processing

Our internal refund processing time after approval should be specified as [Insert Business Days]. The time taken for the amount to appear in your account may depend on your bank, payment provider or card issuer.

Payment Reversals

Where supported, eligible refunds may be credited to the original source of payment. If an alternative refund method is necessary, our team will communicate the applicable procedure.

If you have not received an approved refund within the communicated timeframe, please contact our support team with your order number.

Shipping and return-related charges may depend on the reason for the return, the delivery circumstances and the terms communicated at the time of purchase.

What You Should Know

• Specify whether the original shipping fee is refundable.
• Specify who pays the return shipping charges for a change-of-mind return.
• Specify how shipping costs are handled for an incorrect, damaged or defective product.
• Any applicable deductions or charges should be clearly communicated to the customer.

Please replace these instructions with the actual shipping and return-charge policy followed by Style_With_Me. Any charges will be handled subject to applicable law.

If you wish to exchange a product for a different size, colour or eligible item, please contact our support team to check availability and applicable exchange conditions.

Exchanges will be subject to stock availability, product eligibility and the exchange conditions displayed for the relevant purchase.

Where an exchange cannot be arranged, our team will communicate the available options under this policy and applicable law.

If you wish to cancel an order, please contact us as soon as possible and provide your order number.

Cancellation requests will be handled according to the order's fulfilment and dispatch status, the applicable cancellation terms and applicable law.

Cancellation Before Dispatch

Specify whether customers can request cancellation before dispatch and how approved prepaid-order refunds will be processed.

Orders Already Dispatched

If an order has already been handed over for delivery, the applicable return or delivery procedure may apply. Our support team will explain the next steps.

Refunds for prepaid orders will be handled according to the original payment method and the applicable payment provider's process.

Cash on Delivery Orders

For eligible Cash on Delivery orders, a refund cannot be credited back to a cash transaction in the same way as an electronic payment. Where a refund is approved, our support team will communicate the available refund method and any information required to process it.

Any bank details or other sensitive information requested for a refund should be shared only through the official communication channel provided by our team.